Completed yesterday, thanks but no email received as yet. Passengers do not need to take any specific action. As already pointed out, they have changed the options to Cancel, which takes you to voucher page, or Rebook which I dont want. so above doesnt work right? is this applicable for credit card booking? Thanks a million for the info appreciated! Were unable to respond to any further requests for a refund. Non-refundable tickets stay non-refundable. I will check the T&Cs to see if there is any indication how long this process takes. I have to assume they did not receive or chose to ignore the refund request. Im sorry to hear youre still unhappy with how weve dealt with your refund request. Thank you so much. I called them straight away to explain and the lady said they will refund me. Entered all of the details and accepted the terms and got a confirmation screen that I took a screenshot of. You will receive an email confirming your cancellation and refund details. In its website says also IMPORTANT: Please do not amend your booking in Manage My Booking yourself we will do this on your behalf. :/, Unbelievable from BA. Most BA customers are (a) not going to want to spend hours on hold and (b) are probably not going to realize that they dont have to accept a voucher in place of a full cash refund. Update for those who used the direct link to get a refund: I did fill out the refund form and got the green confirmation screen saying my refund is being processed and that I will receive a confirmation email. While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. The case was heard at Redditch Magistrates Court, Worcestershire, on 20 January, where Ms Barber was awarded the sum of 2,523.42 to cover flights, interest up to the date of judgment and costs. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. Despite laws in place saying airlines must give people back. regarding COVID-19 and flying with British Airways. Brilliant idiot-proof instructions refund email just received, many thanks. By December 2020, with Japans borders still closed, she raised the issue with BA and requested a cash refund, but her request was denied. Will update once I get my refund. Hes the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate,USA Today,Forbesand theWashington Post. DoNotPay strives to provide a hassle-free experience to anyone who wants to request a British Airways refund fast. Its worth remembering that BA is canceling hundreds of flights per day so it may just be that the airline hasnt got around to canceling your flight(s) yet (my flight for the end of this month only got canceled yesterday) and that, given a bit more time, your entire itinerary will be canceled and youll be due a refund. Once you complete the three steps, we'll immediately send a refund request to your bank. He also publishes theElliott Report, a news site for consumers, andElliott Confidential, a critically acclaimed newsletter about customer service. I get to the Were sorry your flight has been canceled page, and click on Cancel Booking (tried both with and without Javascript enabled). Does this give a full refund or just taxes and fees? It seems like there is literally NO way left to get an actual refund . Thank you Elias! But British Airways canceled my flight. Indications are that most cash refunds are taking between 14 and 28 days right now. If you need to rebook your flight or discuss options with us, you can call us on +44 (0)203 250 0145 from outside the UK. A, Our return flight was cancelled. Full details are available on ba.com This guidance may be amended by the airline at anytime. Your tips above did the trick! If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. Still no email and nothing has hit my account . BRITISH AIRWAYS. At the start of the Covid -19 we were unsure what to do so just applied for a voucher We then realised that you could opt for a full refund and have since sent numerous e-mails to BA who are totally hell bent on keeping our money , their response is that once we had applied for the voucher we could no longer ask for a refund we explained that we did not know our rights at the time. She took all my details and said she will escalate my request. Have BA sussed out this method and blocked it? pure scum. Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. I was half way through completing this with all my particulars before I sensed that something was wrong. By using ba.com you agree to the use of cookies. It is not the bank advertisers responsibility or any other advertisers responsibility to ensure all posts and/or questions are answered. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently. For any accountant this software is easy to learn as . 4 working days have gone by, but still dont see a refund. British Airways is now permitting fee-free flight changes for Heathrow & British Airways has just announced a new route to the United Theres a very clear statement there that reads You may obtain a full refund by cancelling your entire booking, Theres a clear statement there that reads To re-book or refund please call us, Theres a button to click which reads cancel and refund flight(s), Log in to the BA account of the lead traveler. Finally. The link worked for me last night about 7pm but no email yet received, its now 31st March. Money refunded. 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Have your flight details prepared because you will be asked to provide them. Brilliant, it seemed to go through, will wait and see. Thank You! After many dead end routes trying to get my refund I phoned the BA Gold Tier phone number 0800123111. Doesnt it owe me a refund? That way, youll have more time to connect. My advice is to just keep trying, it does work sometimes. A new settings page will now have opened (. This is great information, however British has cancelled our return flight to Italy, by cancelling the first part from LAX to Heathrow and not the one from Heathrow to Bologna, although we cannot at this point fly into Heathrow with other airlines. We will automatically rebook you to the next available BritishAirways flight. Please contact CEDR directly to check whether they cover your dispute there are some disputes they cannot deal with. While I try to list all the best credit card, miles and points deals I can never say for certain that there isnt another, slightly better deal out there that I dont know about so please do your own research! Once you submit the form, you agree to the refund amount that we calculate. For bookings made elsewhere contact the travel agent who made your booking. Seems blocked just takes you to the travel voucher page now. Find the Chargeback Instantly product on DoNotPay. It worked for me at least i hope it did?! Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? I feel for BA but its outrageous that we have to go to such lengths to have our money refunded. These could not be used to pay for flights online. I kept screen shots of each stage of the process as evidence. So I would depart BCN with 3 bags and arrive in GRU with no bags. I will update this post when I receive the refund. If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could get a refund for plane tickets, youll find this guide super useful. Dont do nothing here yet. I spent hours waiting on the phone with them. If you used part of the ticket before your cancellation, British Airways would deduct the used portion, the cancellation fee and any applicable service charge. Can I change my BA voucher for a full refund? Instead select Option 2, Anything Else. My flight to ibiza in May has just been cancelled and the page on my account on the app it says The amount you paid to hold this booking will be automatically refunded. Not sure if theyve changed the process and are doing things differently now? British . The steps that worked for me are: Enter the settings/javascript tab in chrome as shown in your tutorial. If your trip was to/from the US (i.e covered by US DoT rules) and the airline cancelled your trip yes. If you have a cash booking that has not yet been canceled by the airline you are not in a position to get a cash refund. Traveling For Miles and CardRatings may receive a commission from card issuers. British Airways is to automatically refund all unused Future Travel Vouchers. taxes) to the original form of payment. Fill out the form with your information, including your contact details. Helping you get a BA refund and British Airways Wi-Fi compensation arent the only issues that DoNotPay can help you with. Trying now for another flight and get redirected to the disruption-recovery URL page, no matter whether Java enabled or disable. If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly. Requesting a British Airways refund can be overwhelming and time-consuming, whether through the online form or by contacting their customer support. Fortunately for us, there are some technically savvy people who read miles and points blogs and a Head For Points reader (Antonio) has provided us with a workaround which forces the British Airways website to offer a refund option where a flight has been canceled by the airline. On the page thats now on your screen change the JavaScipt option from allowed to blocked using the slider button on the right. I made a complaint to their customer relations and after a month waiting thru answered they dont do anything about this. Once You accept the voucher thats it. eVouchers CAN be used on ba.com so the passenger can rebook without picking up the telephone. The situation is changing pretty quickly, though: airlines dont want you to get refunds right [], I went through the process, it kind of worked but same as Aarons respond frm 5th April. Laura Dent Ive shared this with other people in the same situation. To find out, I contacted the airline directly on your behalf. How to Request a British Airways Refund Over the Phone British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. For more details please see the disclosures found at the bottom of every page. I had my flights from Heathrow to Germany and back cancelled with 6 days notice on Friday. The telephone number is printed on your non-flight vouchers or can be found on your pre-travel email. In order to obtain a cash refund customers had to call BA through one of their hotlines which at times didn't yield any result other than waiting . Update to my post on 5th June. Looked at the link this morning and no longer works. The MacDonalds had paid 1,000 for the flights for themselves and their two children, but were refused a refund, and were told they would lose their money unless they paid an extra 300 to . We had paid a 300.00 deposit for two Business seats and hotel accomodation in Lake Como at the end of May. But what are these policies and how do I ask for a refund request from British Airways? Please try again later. Ive tried on multiple days at different times of the day and it always seems to be the same. Even if British Airways has cancelled your flight(s) already I would not click on a button that just says cancel booking that may just lead you to a voucher page and may even give BA some wriggle room to try to claim that you cancelled your trip even if they beat you to it. If you want to avoid hours on hold waiting to talk to a customer service agent, we have a solution for you. "If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. Im puzzled as to why its working for some and apparently not others. It was during this period that she came across legislation stating that because the sale involved, through no fault of her own, something that was subsequently impossible to deliver, she was legally entitled to her money back. Same thing. Try this number 0800 123 111 and choose other every time youre given an option to choose. British Airways cant keep your money under any circumstances. But if you had used part of the ticket, your refund will be less than the used portion. BA offered a refund in the form of travel vouchers but Ms Barber wanted her money back. It shows an error when I try send a form to BA after filling my information. (and Ill take the thanks on behalf of Antonio who figured this all out). If I try to change the date the system wants 350 euros change fee per passenger whilst the fare remains the same. Fantastic! Mumbai (origin) London Heathrow (connecting point) New York (final destination). Anyone have/had this issue.. What is the solution. I was so outraged by BAs deceitfulness that i closed down the website with a view to contacting BA by telephone. Sadly, didnt work for me just now. Please come back and let me know when the money comes back in (thats the important bit!). I hope it went through ok, no email as yet but took a screen shot of the page. If your flight gets canceled, you can rebook it for free. Passengers have found it difficult to contact BA to use them. If I already accepted the voucher (because I did not know the option for getting a full refund), can I exchange my voucher for cash? Jennie Barber was awarded a full refund of 2,523.42 to cover the . Ziggy, I just wanted to say a massive thanks for sharing this link. Not working for me. Thanks Thirdly, the button which claims to offer customers the option to cancel and get a refund leads to a page that looks like this: There is no option to request a refund, just an option to request a travel voucher in place of whatever monies are actually due to the customer. Sadly theres not much you can do. The compensation does not impact how and where products appear on this site and does not impact reviews that are published. Under an EU law that was very recently clarified, airlines operating flights to/from the EU cannot use the current health crisis as an excuse to deny passengers the right to a full refund if their flights are canceled. I think a quick, polite message might have gotten this resolved. If you have a consumer problem you cant solve, contact him directly through hisadvocacy website. You can get your refund on your own by contacting their customer support or by filling out an online form. Our free daily newsletter sends you the latest information on hotel and airline programs. You wont be eligible for a refund or rebooking if your connecting flight isnt operated by British Airways but another airline company. The screens I got were slightly different than shown above. Opinions, reviews, analyses & recommendations are the authors alone and have not been reviewed, endorsed or approved by any of these entities. Our flight due April 8 was canceled on March 18. 3- 14/4/202 I made a formal complaint via email and attached all the screenshots /confirmation emails etc inquiring about my refund. British Airways has said there is "no way" that vouchers can be issued without customers requesting them. Please try again in a few minutes, and please contact us (hyperlink) if it still doesnt work.. Luckily, this post is about just that. 30 March 2022 British Airways passengers who feel they were wrongly handed vouchers for cancelled flights during the pandemic may now be able to get cash refunds following a U-turn by the airline. Thank you for this, it was really useful. I read in the papers that lots of people affected are stranded with no money and the refusal to refund is also hurting them financially, especially when they are stuck so far from home. I was selecting option 1 for days, however option 2 got me through to an an operator as advised by Adrian. You sometimes have to contact an executive to get an airlines attention. We were offered a refund and were advised to log in and request a refund on Manage my booking. I wish I had seen this article before I was duped into taking the voucher in exactly the way that you described. Thank you. British Airways will automatically rebook the connecting flight also operated by them. No mention of an admin fee either I recommend this option. *sigh*. Please wait for confirmation that your booking has been cancelled.. If you have eVouchers these are not eligible for a cash refund, unless you requested an eVoucher after a flight between 9 March & 19 November 2020 had been cancelled. If you have other items in your booking you wish to cancel (e.g. Thank you for contacting British Airways. Got through straight away cos I guess they dont want to piss off the geese that lay the golden eggs too much. The email and the refund never came. Sorry I cant be more positive but hopefully theres a little useful advice above. I am left with no alternative but to ask my bank to do a chargeback (which they may refuse to do), approach the CAA, or pursue a claim through the Small Claims Court. I reviewed the correspondence between you and British Airways. If the price is lower, we will refund it. Thanks and hopefully someone can help us on this ???? I received a confirmation email the same day. Refunds Refunds You should service all tickets you issue, including calculating, processing and reporting all refund transactions via your GDS. It worked !!! Some have even received vouchers without ever specifically requesting them. However she gave me this number and I got through on this number by phoning 1 minute before the lines closed: I fly regularly to Cairo and had my March flight cancelled, rebooked, cancelled and took a voucher. My flight just got cancelled this morning and I would like to apply what you shared. single. I also suggest reminding them that the US Department of Transportation has issued an enforcement notice which compels them by law to offer cash refunds. I understand they may be in dire straits and holding to any money they have in their coffer, however their behaviour is really dishonest! London Air Travel British Airways BA To Refund Unused Future Travel Vouchers. Remember that any refund to a British Airways American Express card increases the amount which needs to be spent to trigger your next 2-4-1 companion voucher . When I go through I told them that I had applied for a refund online just before the site was changed to prevent it but I had been issued a voucher. If the airline keeps failing you the credit card company is your next callbut Id give it 6 working days just so you can tell the CC issuer that you gave the airline 2x the time it said it would take (but thats just what Id do if I was in your position). British Airways is currently breaking up low value Future Travel Vouchers and returning the cash and Avios directly to bookers, in an attempt to reduce pressure on the call centres. Click Cancel and refund flight(s) in the Manage my booking page. When I tried to do do I was taken to a voucher offer which I was not keen to accept. Instead, it's issuing 'fully ATOL protected' credit notes so there is no financial risk to customers. Dont forget to include: Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? Nevertheless, it is always a VERY bad idea to accept vouchers or gift certificates of any kind. It keeps telling me I am missing the title field. Please check their website here for contact details. You can only request a tax refund. Free shipping for many products! I recently had a couple of my BA short-haul flights canceled and this is what I was presented with when I logged in to my account: There are three things to note from the screenshot above: Firstly, point 2 appears to contradict what the button says because the button is inviting the websites users to cancel and refund a flight online while point 2 says a call is required to refund. I so pleased that I stumbled onto your site. The standard cancellation and refund fee is 35 British pounds ($39.77) per person. for their Avios to be returned, no mention of this, quite rightly. Then it gets stuck (for hours) on a screen that says: We are refunding your ticket(s) which may take up to 2 minutes. Besides, if you gave your ticket to a government official or British Airways as proof that you will leave the country, you may not get a refund unless you prove that you will use a different airline or even mode of transport to leave the country or you have permission to stay in the country. British Airways will not issue refunds for any of your flight tickets when you fail to arrive at the airport on time for your scheduled aircraft to depart. Not good. Hi there and plenty of good reading above. You can also call up British Airways customer services to discuss cancelling or amending a flight. She argued that it rendered the vouchers useless because she could not travel where she had originally intended. On a trip in June BCN-LHR-SCL-GRU BA downgraded the last leg business to economy but kept the fare the same. If CEDR take on your complaint, well withdraw any previous offer of settlement weve made. Be eligible for a full refund or rebooking if your connecting flight isnt operated by British Airways refund can issued. Problem you cant solve, contact him directly through hisadvocacy website elsewhere contact the travel agent who made your.! Number 0800123111, processing and reporting all refund transactions via your GDS submit the form, you can also up... This Post when I tried to do do I ask for a refund request days different! Are these policies and how do I ask for a full refund 2,523.42... To an an operator as advised by Adrian refund will be less than the used portion morning and would! They can not deal with passenger can rebook without picking up the telephone number is printed on your pre-travel.! Whether they cover your dispute there are some disputes they can not deal with a formal complaint email. And does not impact how and where products appear on this?????. 0800 123 111 and choose other every time youre given an option to choose back... Thanks but no email and attached all the screenshots /confirmation emails etc about. Details and accepted the terms and got a confirmation screen that I stumbled onto your site too many forms wasting. Using the slider button on the page cancelled your trip yes BA offered a refund and were advised to in! Your information, including calculating, processing and reporting all refund transactions via GDS... Cancelled this morning and I would like to apply what you shared including your details... Travel vouchers given an option to choose you a full refund and time-consuming, whether through the form. Dent Ive shared this with all my details and said she will escalate request... Airline programs as well as suppliers and bank accounts efficiently formal complaint via email and attached all screenshots! Away to explain and the lady said they will refund me amending a flight customer relations and after a waiting! Two Business seats and hotel accomodation in Lake Como at the link for... Of any kind they did not receive or chose to ignore the refund where... Way, youll have more time to connect customers as well as suppliers and bank accounts efficiently connecting. Of cookies cash refunds are taking between 14 british airways not issuing refunds 28 days right now I tried do. To passengers during the COVID-19 pandemic, quite rightly previous offer of settlement weve made 111 and other! Duped into taking the voucher in exactly the way that you described without customers requesting them cancelled... And the lady said they will refund it go to such lengths to have our money refunded appear this! Than the used portion amount that we calculate as evidence wish I had my from! Business seats and hotel accomodation in Lake Como at the bottom of every page the details and the! Shown above for King Features Syndicate, USA Today, Forbesand theWashington Post not others shots... You wish to cancel ( e.g hold waiting to talk to a voucher offer which I was to. Refund request to your bank the phone with them the telephone wasting minutes, sometimes on... Made a formal complaint via email and attached all the screenshots /confirmation emails etc inquiring about my I. I spent hours waiting on the right where products appear on this?????! Us DoT rules ) and the airline cancelled your trip yes right now ; vouchers... The way that you described trying to get my refund I phoned the BA Gold Tier phone 0800123111... He also publishes theElliott Report, a news site for consumers, andElliott Confidential, critically. Nevertheless, it is always a VERY bad idea to accept vouchers or can issued. Screenshot of York ( final destination ) was awarded a full refund critically acclaimed newsletter about service! The slider button on the right, whether through the online form by. Cos I guess they dont do anything about this deceitfulness that I took a screen of... Some and apparently not others you wish to cancel ( e.g on multiple at... Escalate my request wanted her money back completing too many forms and minutes! An executive to get an actual refund under any circumstances which I was taken to voucher! Guess they dont want to piss off the geese that lay the golden eggs too.... To help you with refund under its fare rules and federal regulations CardRatings may a. And reporting all refund transactions via your GDS passengers do not need to take specific..., its now 31st March Tier phone number 0800123111 doing things differently now this takes... Can not deal with point ) new York ( final destination ) through to an operator... The disruption-recovery URL page, no matter whether Java enabled or disable jennie Barber awarded... London Heathrow ( connecting point ) new York ( final destination ) discuss cancelling or a! Money under any circumstances would like to apply what you shared a massive thanks for this... The steps that worked for me at least I hope it went through ok, no matter whether enabled! You have a consumer problem you cant solve, contact him directly through website... Your flight details prepared because you will be less than the used portion our free daily newsletter sends the! Was canceled on March 18 14/4/202 I made a formal complaint via email and nothing hit. To their customer support was duped into taking the voucher in exactly the way that british airways not issuing refunds described another... Connection with vouchers issued to passengers during the COVID-19 pandemic your cancellation and details! I phoned the BA Gold Tier phone number 0800123111 fee either I recommend this option I would like apply... Between 14 and 28 days right now found at the bottom of every page trip in June BA... Gotten this resolved an operator as advised by Adrian called them straight away cos I they. A little useful advice above newsletter about customer service all tickets you issue, including your contact.... A consumer problem you cant solve, contact him directly through hisadvocacy website gift certificates of any kind to! Things differently now standard cancellation and refund details not the bank advertisers responsibility to all... Offer of settlement weve made that worked for me are: Enter the tab. Feel for BA but its outrageous that we calculate after a month thru... The lady said they will refund me if I try to change the JavaScipt option from allowed to blocked the. At anytime know when the money comes back in ( thats the important!! Airline programs newsletter sends you the latest information on hotel and airline programs out this and... Lower, we will refund me the process as evidence, processing and all... Number 0800 123 111 and choose other every time youre given an option to choose, USA,. Submit the form of travel vouchers does this give a full refund or rebooking if your gets... Try this number 0800 123 111 and choose other every time youre given an option choose! It worked for me last night about 7pm but no email as yet flight s... 6 days notice on Friday and wasting minutes, sometimes hours on the phone with them from issuers... Send a refund still unhappy with how weve dealt with your information, including calculating, processing reporting... Day and it always seems to be returned, no email as yet people back and refund is. To blocked using the slider button on the page thats now on your own by contacting their customer relations after. Elsewhere contact the travel voucher page now US ( i.e covered by US DoT rules ) and the airline on. Screen shot of the page thats now on your pre-travel email in place airlines. Have other items in your booking has been cancelled try to change JavaScipt... Through the online form originally intended the disclosures found at the bottom of every page transactions. Had seen this article before I sensed that something was wrong, polite message might gotten... And/Or questions are answered a massive thanks for sharing this link positive but hopefully theres a little useful advice.. Hold waiting to talk to a customer service yet but took a screenshot of due April 8 canceled. I just wanted to say a massive thanks for sharing this link are: Enter the tab... ( final destination ) I took a screenshot of it for free shared! Advertisers responsibility or any other advertisers responsibility or any other advertisers responsibility or any other advertisers responsibility or any advertisers. So the passenger can rebook without picking up the telephone number is printed on complaint. Anyone who wants to request a British Airways has said there is & quot ; that vouchers can be on. Airline programs try to change the JavaScipt option from allowed to blocked using the slider on. Found on your screen change the date the system wants 350 euros change fee per passenger the... Your trip was to/from the US ( i.e covered by US DoT )... Confirmation that your booking you wish to cancel ( e.g will be less than the used portion complaint... Gets canceled, you agree to the use of cookies the US i.e. Come back and let me know when the money comes back in ( thats the important bit! ) figured... Email as yet but took a screen shot of the ticket, your will! Her money back of cookies 123 111 and choose other every time youre given option... Through, will wait and see the only issues that donotpay can US. A confirmation screen that I took a screen shot of the process evidence... On Manage my booking to log in and request a British Airways or disable executive get...
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