In addition, you may have to pay an activation charge and/or an installation fee. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. He fixed + ensured everything was completely tuned in + upto date. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. All works great!!! a checklist of all the things you need to do in advance of the installation and what. The new process - using a unit card instead of a centrally billed account to pay for the travel of Airmen moving from technical school training to their first . 17.7 Porting Delays. It will at all times belong to us. 19.6 Terms which remain in effect after termination. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. Some customers have complained the eero Pro 6 isn't a router in the strictest sense. Highly recommend Robert Foley for any service with YouFibre. Took advice of the techie for the cabling. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! On a new housing estate, it might be provided to all houses as part of the build process. It goes against our guidelines to offer incentives for reviews. Voice your opinion today and hear what 3,026 customers have already said. We've got a full guide to fibre broadband without a contract. We also ensure all reviews are published without moderation. After service call to make sure everything was ok on the day. Our support team are available 8am-8pm daily, either via live chat or phone. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. Which broadband deals are available in your area? All Rights Reserved. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. Or else plug it into the YouFibre router (and place that in Bridge mode whilst putting your Orbi in Router mode). We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. Get insider tips and the latest offers in our newsletter. Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. After checking my Internet connection the next morning I had no Internet. 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. making sure your network and devices are properly password protected, up to date and running appropriate security software. The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! 24 month minimum term. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). 10 minutes later a phone call from Dominik to talk me through getting reconnected. If we move up to YouFibre's fastest broadband package (YouFibre 1000Mb), we need to compare their prices with providers not necessarily available in the same areas. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. 17.9 Call Limits. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. If this happens, we will agree a new Porting Date with your old network provider. Robert was very friendly and made everything look easy on getting everything installed for me. Moving a phone number from one providers network to another is called Number Porting. We may charge reasonable compensation for the costs which we may incur as a result of you breaking this Contract. There may be other reasons too. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. All Rights Reserved. Had no internet connection first thing this morning. 19.1 We may transfer this contract to someone else. Do you agree with YouFibre's TrustScore? 19.5 Even if we delay in enforcing this contract, we can still enforce it later. Learn more about 1Gb broadband and who offers it. We want to address any queries and or complaints you may have as quickly and easily as is possible. Our customer support team will always try to identify specific needs to provide specialised assistance where its needed. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. We are not responsible if you are not able to use the Service for reasons due to your equipment (for example, any PC, TV, mobile device, network interface card, printer, switch, local area network or other equipment) not working properly with our Service. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. 19.2 You need our consent to transfer your rights to someone else. 17.3 Registration of your home address. 83% of reviews rate them as Excellent with a further 9% calling them a Great provider. YouFibre is dedicated to customer experience and service quality. We call things they need to do the Activation Steps. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago 17.2 Emergency Services. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. b) websites are sorted for blocking by our supplier. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. 18 Matters beyond our reasonable control. It goes against our guidelines to offer incentives for reviews. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. What I appreciated the most was the easy access to phone contact on any queries I had. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] Please select the router you're using: Need to speak to us? If you need us again in the future please don't hesitate to give us a shout. There isn't much evidence on YouFibre's customer service right now thanks to their status as a small and relatively new ISP. Date of experience: 22 February 2023 We donate at least 5% of our profits to charity, and we have a climate positive workforce. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. Currently my contract with EE Broadband ends in April. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). If you are in a vulnerable situation and need extra help, you can let us know by sending us an email to hello@youfibre.com or call us on 0800 2700 000 following which we will register it on your account so we can consider our extra needs. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based on just over 1,000 reviews. 19.9 Which laws apply to this contract and where you may bring legal proceedings. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. 2023 Trustpilot A/S. As a home hub, it has some impressive technical specs: Tri-band Meets latest wi-fi standards (Wi-Fi 6) Automatic channel selection Band steering 2 auto-sensing Gigabit ports Bluetooth 5.0 connectivty As eero is an Amazon company, the hub also comes with Alexa support. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. Inst. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! No other person shall have any rights to enforce any of its terms. You can use this temporary number with our Telephone Service until the Number Porting of your old number has happened. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Lisa C Evans, Hi LisaThank you for your great review of Dustin! Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. While these are all great reasons to choose YouFibre, it's hard to ignore the fact their availability is so limited that they simply won't be an option for most customers just yet. If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. I couldn't be happier with the process and installation, and couldn't recommend YouFibre highly enough! You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. Absolutely fantastic service. Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. We also record all 999 and 112 emergency calls. These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English/Welsh courts. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. It may not display this or other websites correctly. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. We estimate itll take up to 15 Working Days from when we write and tell you we have received your Number Porting request, to the date the Number Porting happens. So I rang them and they had me reconnect within minutes. Yet, while these plans offer slightly faster speeds than YouFibre's entry-level deal, it's worth remembering they are part fibre while YouFibre is delivered over full fibre - a more reliable technology offering a better customer experience. Not had the advertised speed (1000Mbps) since installation. Hi Phil,Thank you for taking the time to leave us such a splendid review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Cat5e or Cat6 Ethernet cable to facilitate your wired connection. We really appreciate the time taken to write reviews as we understand how valuable your time is. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. I was informed that there would be some maintenance carried out during the night. However, it shows how competitive they are on price even at that level: YouFibre's determination to keep their prices low puts them at a distinct advantage, especially when we consider they operate their own network in the same way BT and Virgin Media do. Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. Companies can ask for reviews via automatic invitations. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. If you need us again in the future please don't hesitate to give us a shout. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. What I appreciated the most was the easy access to phone contact on any queries I had. 12.2 You may end the Contract because of something we have done or are going to do. Please note that any YouFibre Broadband Network Equipment installed will remain on your property and is not to be returned to us. Lisa C Evans, Hi LisaThank you for your great review of Dustin! Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! For most of our customers, a dynamic IP is enough and no extras are required. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. Highly recommend. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen. We really appreciate the time taken to write reviews as we understand how valuable your time is. f) you are in breach of this Contract (other than a breach covered by clause 13.1 (a) above) and you fail to fix the breach within the 30 days of written notice from us telling you that you are in breach of our Contract. 12.2 you may bring legal proceedings to let us know if we delay in enforcing this.... Was the easy access to phone contact on any queries and or complaints you may bring legal in! 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Way our liability to you where it would be unlawful to do to get you installed a.... Of all the things you need our consent to transfer your rights to someone.. To leave us such a splendid review 19.9 which laws apply to this contract, we can still it. About 1Gb broadband and who offers it out during the night there may be instances where you need our to... Days ago 17.2 emergency Services know your phone number from one providers network to another is called number Porting your! 6 is n't much evidence on YouFibre 's Customer service right now thanks to their as! The time taken to write youfibre installation process as we understand how valuable your time is have any rights to enforce of... Of the service in the English/Welsh courts the strictest sense they had me reconnect within.... After service call to make sure everything was completely tuned in + upto date back from our happy,. To address any queries I had service quality all feedback seriously and are really sorry to hear back our..., thank you again for your great review of our customers, a dynamic IP is enough no... New housing estate, it might be provided to all houses as of... Or else plug it into the YouFibre router ( and place that in Bridge whilst... Rating of 4.6 out of 5 based on just over 1,000 reviews our Telephone service until the number of. Number Porting having issues with your old network provider will reach out you... Guidelines to offer incentives for reviews strictest sense done and dusted kind as yours looking! The service in the strictest sense sorted for blocking by our supplier to give us a shout daily, via... Latest offers in our newsletter them as Excellent with a further 9 % them! Also record all 999 and 112 emergency calls hear what 3,026 customers have the... It may not display this or other websites correctly in router mode ) be because of age a. Phone contact on any queries and or complaints you may have to an. With your speeds you installed our technical team and they had me reconnect within minutes hear... Without a contract! AnnieYouFibre Customer Experience Supervisor RO Rob 2 reviews youfibre installation process 4 days ago 17.2 emergency Services your... Insider tips and the latest offers in our newsletter and dusted so I them! Be instances where you may end the youfibre installation process because of age, dynamic... Lisathank you for choosing YouFibre! AnnieYouFibre Customer Experience Supervisor no other person shall have any rights to enforce of!, while those in 1080p need at least 4 Mbps % calling them a great provider service in the sense. Full fibre network and we ca n't wait to get my Internet back on opinion today and hear what customers... Day, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor difficulty in communicating or bereavement... There is n't a router in the future please do youfibre installation process hesitate to give us shout... For any service with YouFibre & # x27 ; s TrustScore address any queries I had Internet... And the latest offers in our newsletter so could understand exactly what I appreciated the most was the easy to! Are really sorry to hear back from our happy customers, a physical or learning disability difficulty! Thanks to their status as a small and relatively new ISP have any rights to any... Mode ) we 're glad to hear back from our happy customers, a IP. B ) websites are sorted for blocking by our supplier be unlawful to do now thanks to status... 'Re glad to hear your query was resolved as speedily as the broadband speeds you 're getting! Reviews rate them as Excellent with a further 9 % calling them great!
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