Cmo puedo avisar al resort? Having now seen them (but not rented), we would NOT rent one in the future. Read More Everything to Know About the Great Wolf Lodge Manteca! Is grilling / cooking permitted at the resort? La hora de salida es a las 11 am, pero su familia an puede disfrutar de nuestro parque acutico hasta que se cierre. It cost us $90.00 or so for an average meal for 4 at the restaurant on site. If i had another choice i would not come here. "It's going to be six or seven. The waterpark giant thanked us for. Community Rules apply to all content you upload or otherwise submit to this site. We will apply your Deals and Bonus Deals first, and you may use available Points for any remaining room charge at booking. Property at a Glance: Great Wolf Lodge Charlotte/Concord. Points are not earned on any alcohol purchases, taxes, gratuities, fees, or any onsite purchases not charged to the room. ", "I was on hold for over an hour," she added. Please leave a comment on the reservation booking screen with your suite location preference(s). If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This is the version of our website addressed to speakers of English in the United States. The majority of our water park is indoors. The kids had a fun, albeit an expensive weekend ($600+/night). 2-3 nights is best. Great Wolf Lodge does allow RV parking as long as you are a registered guest. Does the resort have on-site restaurants? All rights reserved (About Us). Tax exemption is not available at the Grand Mound location. Uno de los miembros en mi grupo tiene alergias. They were fun too. I contacted customer service and they assured me that was not the norm. If the cardholder is not going to be present at check-in, a credit card authorization form is required. Our retail stores have swim diapers available for a nominal fee. Our resort policy requires that there is at least one adult 21 years of age or older in each suite. Wired access is also available at our lodge within our conference function space. Esta es nuestra manera de evitar el hacinamiento y los largos tiempos de espera. We were all much warmer on our walk through the chilly lobby.Our room worked out good for us-- we got the Bear Cub Suite so each of our children could have their own bed (a queen and the pull-out sofa bed) and my husband and I had the King bedroom for us. This most recent visit we had kids ages 17, 16, 13, and 7. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. Providence, Rhode Island 1 Very appreciative of COVID Cancellation Policy Review of Great Wolf Lodge Reviewed May 13, 2022 I have brought my kids to this location many times in the past and they love it. Great Wolf Lodge water park wristbands are RFID (Radio Frequency Identification Device). When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. These water park passes allow access to the water park through the day of your departure. 7 reviews of Home2 Suites by Hilton LaGrange "From the minute I walked in to today (checkout) day, I felt welcome and at home. The other side had the more scary cyclone group tube slide and the less scary group tube slide and the "chute" solo slide. More. We got our wristbands and proceeded to the pool area. COVID update: Home2 Suites by Hilton LaGrange has updated their hours and services. Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. The staff at Zender's resort were extremely pleasant on the phone and seemed to actually care about my experience, whereas the GWL staff did not seem to care about working with me in order retain a happy customer. We can also assist with rescheduling your stay for a time that works better for you; please contact Customer Service to reschedule. In my opinion they should have honored our original booking price. The balcony or patio type is determined at check-in and is based on availability. We also discourage use of the hot tubs. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Find answers to our most frequently asked questions below. For anyone who complains about the price, try a week at Disneyworld! Towels in the water park are included but are subject to a fee if not returned. No thanks! The room was clean with modern, full kitchen comfy bed and so much space to play. "Shame on you for not properly investigating and looking at your reviews online, and not having some type of system where you can figure out how to refund people their money back in a timely manner," Walker said. Please see a Pack Member for assistance. The resort will close on Sunday, March 15 at 2 p.m. Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer. Su estada incluir el acceso a nuestro parque acutico para todos los huspedes registrados, junto con algunas actividades tales como Wake Up with Wiley and Friends y Story Time. In a statement, Great Wolf Lodge cited the large gathering guidelines as one . This is customer service at its best. The arcade area seemed newer and perhaps a little cleaner, but it's a total money suck-- the game cards are expensive, and the games themselves are expensive.The Howlin' area in the way back past the pools was insanely disappointing. In a subsequent press conference, the governor indicated the timeline for fully reopening the economy has a potential to move to earlier, depending on the percentage of vaccinated residents, Great Wolf Lodge said. Review tags are currently only available for English language reviews. I liked the fireplace for a quick warm up after swimming. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is . Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. I let employees know. I've never seen such blattent greed in my life.- Food - the food tasted fine, but there is only one restaurant which probably seats up to 100 people, and I think the hotel can host 1000 or more? However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here:greatwolf.com/terms-and-conditions. ", Great Wolf Lodge closing due to Covid-19 concerns, 911 call turns fire drill at Xavier High School into shelter-in-place order, Milwaukee murder suspect captured after chase in Winnebago County, Public File Assistance Contact - (920) 432-3331. One point is earned for every ten dollars of qualifying purchases related to stays of two nights or more. Guests will be contacted prior to their visit to verify arrangements. We will see how our experience at Zender's goeswe may or may not be back to GWL in the future. The Lodge assigns suites on the day of arrival. The water park was filthy Friday evening. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). "The supervisor says, 'Well, it will be 7 to 10 business days, if you want it faster, you need to call your bank or go to your bank,'". She cancelled the reservation and issued my refund. The resort was supposed to re-open 3/22 (after being closed due to covid). more. The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. Our only full day there, the bathrooms ran out of toilet paper quite early in the morning and no one was there to refill them. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. more. Est permitido traer hieleras a la habitacin? Keep in mind it's a resort, so things are gonna be Walmart cheap. Current rates for a stay at Great Wolf Lodge New England in July range from $320 to $570 per night. They really need to improve on this part.We packed robes for the kids and adults for walking from the pool to our rooms (as recommended by a friend) and I HIGHLY recommend it. Then COVID-19 forced the family to skip the trip. These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride. For information on water park hours, please view our Indoor Water Parkpage. However, you may smoke in designated smoking areas. to speak with a Food and Beverage Management team member. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. They then had to postpone until February, which then got postponed again. You are subject to the best available rate on these new dates. Regular guests recommend a few essentials for the Great Wolf Lodge experience: swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time. Please review waterslide safety rules for each waterslide as they may vary. Esta tarifa cubre servicios como internet inalmbrico, estacionamiento de autoservicio, acceso al gimnasio, caf en la habitacin, chalecos salvavidas y toallas en el parque acutico, acceso a fax, llamadas locales, servicio de conserjera y orejas de lobo para nios menores de 12 aos. Can we bring our own puddle jumpers/life jacket? You are subject to the best available rate on these new dates. The only other food available was a pizza stand, a small Dunkin Donuts shop and a pub. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. If you would prefer to make a reservation over the phone, please call 800.605.9653. 2021 CBS Broadcasting Inc. All Rights Reserved. Parents: take children to the restroom often as polluting pools causes an unhealthy condition. We cant wait to go back. Besides us I counted less than 10 guests wearing masks for the two days we were there. There are plenty of life jackets available and did not have a hard time securing them for our kids. California's state of emergency for the COVID-19 pandemic is finally over, ending on Tuesday after nearly three years in place. I left something at Great Wolf Lodge. Charlie Bakers current reopening plan doesnt allow for indoor water parks to reopen until August, along with saunas, hot-tubs, steam rooms at fitness centers, health clubs and other facilities. Great Wolf Lodge resorts in the United States and Canada are closed amid the novel coronavirus pandemic. 20500 Old Highway 99 SW, Centralia WA 98531, USA. I requested a password reset and it took 2 hours and 35 minutes before I got the password reset email. The indoor water park in Fitchburg states. The Chicago, Ill.-based company released the following statement: The health and safety of our guests . Gross.- Staff was very friendly. We saw toddlers in the kiddy pools wearing normal diapers - full normal diapers, swimming up to their belly buttons in the water. Great Wolf Lodge in Gurnee announced Thursday that the resort and indoor water park will open with new health protocols. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. You must provide a valid photo ID along with the credit/debit card used to make your reservation. Before we left on our trip, I bought a. How much does the lodge require for incidentals? The average game is about ten points, so at that price point our two kids got about an hour of playtime each. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Hope they are proud. This includes our restaurants, spas and MagiQuest. We will not accept cash at check-in or any outlets. Am I able to charge things back to my room? Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio" on the Suites page during the booking process. Email this Business. Larger items, such as luggage, will need to be kept in your room or vehicle. The waterpark giant thanked us for bringing this to their attention, and processed those final refunds that should post within a week. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! Other companies, such as MGM Springfield, did similar reservations throughout the year prior to being allowed to officially reopen. All children under the age of 18 should be accompanied by a supervising adult at all times in the water park. The gathering limit will also be rescinded on this date. Where can I purchase toiletries if I forgot something? And if you haven't met Mr. Doug, you haven't met fun! Points can be redeemed when booking with a Deal and/or Bonus Deal. The following day the park was just as filthy. Visit greatwolf.com and log into your account to see Bonus Deals. To redeem points, members must book directly on greatwolf.com and be logged in to their account. Yes, there are long waits for the restaurants at peak times. We require one night's stay plus taxes and fees be paid as an advance deposit to hold the reservation. The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. February 28, 2023. Was it the deal of a lifetime? Todos los huspedes deben tener la tarjeta de crdito que se utiliz para hacer la reserva con una identificacin con foto correspondiente. Can I use scooters, Segways or Hoverboards inside the lodge? Please view ourterms and conditions for detailed information on our cancellation policy. We require guest checking in to be at least 21 years of age. In a Great Wolf Lodge recruiting video they say they don't just want satisfied customers, they want raging fans. We provide towels in the water park area. No effort whatsoever to update anything except the price. Carpets are old and dirty. Answer 1 of 11: Hi fellow US travelers! We are already planning a summer visit to check out some of the outdoor stuff plus the arcade which we skipped this trip. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. Can I use the room telephone to make personal calls? The room was okay, but we didn't spend much time in the room anyways. "We are aware some guests may have received an inadvertent charge on their bankcard due to a technical issue stemming from a system upgrade to our reservation system. Most games are $1.20 just to play. One charge was legitimate. The arcade is a massive money-suck and will turn your kids into tiny gambling addicts. We had a standard room with 2 adults and 2 kids (17 &8). Purchase Gift Cards. Splashy rides such as the Howlin' Tornadoan enclosed water slide that shoots you through a six-story funneland a zero-depth-entry wave pool with 3-foot swells surround the park's . Each suite has a microwave and an efficiency style refrigerator, approximately 3' tall and 2' wide. The COVID-19 pandemic delayed the opening of the highly anticipated attraction that sits on 29 acres off Highway 120, near Interstate 5. . They could turn it down a bit and still allow people in the lobby to hear it just fine.Overall we had a good time and never left the place for the 4 days we were there (other than picking up Panera for lunch one day). Do you sell day passes to the water park? Stop what you are doing and book a trip right now! It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). There are in weird locations of the pool area-- no curtain for privacy, and you simply cannot supervise your children from them. Find answers to popular questions on the FAQ page for Great Wolf Lodge indoor water park and resort in Grand Mound, WA. Learn More About Great Wolf Resort's Privacy Policy. Please be advised that dates are restricted and based upon availability. Points cannot be redeemed when booking by phone. Do children need to be supervised in the water park? "The young lady I spoke to at the time, she said, 'Well, you know, we had a few little issues with our computer system,'" Walker said. Checks cannot be used as a form of payment at the lodge, only for a deposit. Dunkins was a bit of a let down for breakfast since both days we were there- they were short-handed in the morning and the line grew very quickly. Guests are required to wear a face covering in all public areas of the resort except while dining, visiting outdoor areas where a physical distance of six feet is maintainable, or when actively enjoying the water park attractions, the website states. You do have the ability to dial out from suite phones. I appreciate that it kept us all active. Lock in the lowest price from these sites. I have more points than the room costs. There are requirements for certain rides for maintaining body positions such as grasping handles or keeping legs in position. YouTubes privacy policy is available here and YouTubes terms of service is available here. I decided to look at our options and saw that GWL in Sandusky Ohio remained open and had 2 family suites available on 4/10. We're happy to assist guests in making copies, faxing or printing, however there is not a business center on-site. What is included in the Great Wolf Lodge Voyagers Membership Program? Voyagers Points are earned on qualifying activities and can be redeemed during a future booking. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. So, don't request extra towels - they will give them to you and if you miss the small sign about the towel charges they won't tell you!- All the young kids liked the MagicQuest game. Bonus Deals are tailored to individuals. Are Pack 'n Play cribs available to reserve during stay? Can I request a particular suite style during check in? "We were, like, 'We need something with water.'". (WXYZ) Great Wolf Lodge announced Friday that it would close all of its hotels and indoor water parks, including those in Traverse City and Sandusky, Ohio, for two weeks because of the. COVID-19 continues to make headlines as the virus keeps people across the world indoors. The line here gets pretty long in the AM but I've never had to wait more than 7-8 minutes. Qu necesito mostrar cuando llegue al resort? This is customer service at its best. What is the common attire and footwear for the water park? No es permitido traer comida de afuera del hotel, al parque acutico. You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area. Service animals as defined by the ADA are allowed in all areas of the resort. Su familia es bienvenida a tener hieleras en la habitacin, pero no estn permitidos en el rea del parque acutico. It's vacation so we splurged for one meal. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. Same with the "premium seating tables"-- we almost rented on and I'm SO GLAD we didn't: way overpriced and you're unable to supervise your children from them. The place is way overpriced. And it would be difficult for us to change our dates when you are trying to coordinate 10 people's schedules. The next time we went to the waterpark area, I made everyone dry off and then check the towels back in before we walked back to our room (cold and damp).My son wanted to go to GWL again for his 8th birthday (like we did March 2020), so I booked a stay for our family and a friend's family. Tambin podemos ayudarle a reprogramar su estada para una fecha que funcione mejor para usted; comunquese con Servicio al Cliente para reprogramar. If my family has food allergies, how can I let the resort know? Since it was our first time, we decided not to splurge on any sort of Paw Pass and I'm so glad we didn't-- this area is old, dirty and completely lackluster. "I don't know how to say it, but it's pissing me off, because it's not okay. Heather Morrison | hmorrison@masslive.com, During coronavirus pandemic, Great Wolf Lodge to donate up to 10,000 rooms to nurses, Mothers Day brunch in Massachusetts: Where to book for May holiday in Springfield, Worcester, Boston and more, Springfield postpones July 4 fireworks; no date given. This location doesnt care about being a clean fun place for kids. We love this place! "I would say shame on you for your customer service," said Walker, who's howling mad. You can find the currently running promotions at this lodge on our deals page. We walked around to check it out, and didn't do any activities for the kids.Our whole stay was overall very good, but for some cleanliness factors in the pool restrooms. We found the lifeguards to be very attentive in watching everyone, which made us feel very comfortable. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here: greatwolf.com/terms-and-conditions. Or simply let your recipient decide how to use the denomination you select. Customer service looked up the information and also saw that Sandusky had our same rooms available for the same night, but since we would be booking the rooms less than 2 weeks prior to our stay the prices would be $500 more! Swim diapers are available for purchase in the lodge; please see a Pack Member for assistance. Room check-in does not begin until 4:00 p.m. or as your room becomes available. The big picture: Great Wolf Lodge had been looking at a project expected to deliver $2 billion in . Parents: For the safety of all, please take your children to the restroom often to avoid polluting the water. My takeaway? La registracin comienza a las 4:00 pm, pero su familia puede usar el parque acutico empezando a la 1:00 pm. Make great memories with your kids . We have specially trained chefs that can offer a variety of special items for your family to enjoy. Check the Customer Service page for driving directions. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Once aware, we corrected the system error and began the process to secure refunds for these charges. Swim caps are allowed. This lead to congestion and long lines in the other half of the park that was still open. Smoking including the use of electronic cigarettes and smokeless tobacco is not allowed on guest room patios and balconies, or in any area of the resort or water park. My kids LOVED IT. Upon check-out any unused funds will be credited back to your account. .no matter what their ages! This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. 1 minute read. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. She cancelled the reservation and issued my refund. Can my child use the water park if he/she wears diapers? 20 min if your lucky. Accessible suites are labeled as such and marked by an accessible icon within the booking process. We didn't need cleaning while we were there but we were able to request additional supplies through the app which were delivered quickly to our door.Waterpark: This is the perfect size for my kids. Huge downside though: the bathrooms. CBS 2 Morning Insider Lauren Victory reports, not only did the pandemic cancel the trip, but the hotel charged them three times for nothing. Please have a look at all dining options here. These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s). * Laundry Facilities are temporarily closed due to Covid-19 social distancing guidelines. However, Gov. You would forfeit your deposit if we couldn't rebook your getaway at all. We use cookies to improve your experience on this site, to show you personalized advertising, and to gather web traffic data. The women's room was utterly disgusting. Mason, OH 45040. The resort's six-story hotel, 95,000-square-foot . It refunded many customers, but some fell through the cracks. The safety standards do not permit cover-ups, loose clothing, or headwear including Hijabs that wrap around the neck on select waterslides and attractions. All about Great Wolf Lodge in Gurnee in recent weeks. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. We went to GWL in March 2020 after covid began, but prior to lock down. packed with us-- and it was completely annoying to drag everyone into the steaming hot bathroom/changing area to get everyone changed (kiddos are 6 and 5). Points will display on the home page and can be redeemed during booking. CHICAGO - (April 29, 2021) - Great Wolf Lodge Southern California announced it will welcome guests back to the resort beginning Saturday, May 22, 2021, providing a close, convenient staycation for families looking to take that long-awaited getaway together. Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. Towels are provided for your family in the water park as well as bathing towels in your suite. I was actually surprised by how good the pizza is. It began taking reservations for Thanksgiving week with the hope that a change in COVID numbers would allow them to reopen. This means you don't have to carry cash or room keys! Please view ourterms and conditionsfor detailed information on applicable change policy and fee. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. By providing us with information about your needs the Culinary Department can assist with your dining options. Can I get it back? 11:00 p.m. -7:00 a.m. are the quiet hours for the lodge. Everywhere kind of stinks like dirty wet carpet, but I guess that comes with the territory. Treat yourself to aromatherapy, a facial, or a body treatment at Elements, the onsite spa. I have brought my kids to this location many times in the past and they love it. We can also assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. There are changing rooms, lockers and showers available for you. Does Great Wolf Lodge offer birthday party packages? For the health and safety of our guests, service animals are not allowed in the pools and attractions of the water park. Our team will have prepared your room wristbands and arrival package. What do I need to provide when I arrive at the lodge? I have so many great memories of this place with my daughter over the years. The resort will close on Sunday, March 15 at 2 p.m. Cabanas are available to rent daily for your family's comfort and convenience in the water park. Please view our terms and conditionsfor detailed information on our cancellation policy. Are there vending machines in the resort? So our $1600 night would now be $2100! Great Wolf Lodge operates as cashless, so there is no ATM on-site. For groups of 10+ rooms, visit theGroups section in the site's top navigationto learn more about our meeting rooms and event spaces, catering options, suites blocks, and more; once you fill out a proposal request, a member of our sales team will be in touch shortly to answer any questions and begin the planning process. CHICAGO (CBS) -- A suburban family wanted a special place to celebrate a 3-year old's birthday, and thought what could be better than a water park resort, until things went downhill. Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. 2023 CBS Broadcasting Inc. All Rights Reserved. Love DD. Great Wolf says it remains in close contact with officials and plans to share updates with guests when available. Familia es bienvenida a tener hieleras en la habitacin, pero su puede... For purchase in the United States many times in the water park grupo tiene.... 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( $ 600+/night ) are trying to coordinate 10 people 's schedules room or vehicle are available for ;. With rescheduling your stay for a stay at Great Wolf Lodge would belittle its customers such... Following statement: the health and safety of our website addressed to speakers of in! N play cribs available to reserve during stay ages 17, 16, 13, and third-party reservations excluded... Wristbands are RFID ( Radio Frequency Identification Device ) review tags are currently only available for English language.. Glitch from a system upgrade caused the extra charges cashless ; please see a Pack member assistance! 'S not okay improve your experience on this site los juguetes inflables no estn en... Radio Frequency Identification Device ) 4:00 p.m. or as your room wristbands and arrival package of our.. Park as well as bathing towels in the United States points can not be back to my room secure... Weekend ( $ 600+/night ) to $ 570 per night estn permitidos el. Identification Device ) to know about the Great Wolf Lodge cited the large gathering guidelines as one cash! Deposit I had put down 2 months prior 's goeswe may or may not be to... Utiliz para hacer la reserva con una identificacin con foto correspondiente the closure and who are canceling their vacations or! The restaurants at peak times be at least 21 years of age or in. 10 guests wearing masks for the water park and resort in Grand Mound, WA ongoing situation and connected... The ongoing situation and stay connected with federal and state health officials for updates a password reset and it 2... Made us feel very comfortable to this site been looking at a project expected to deliver $ 2 in... And footwear for the health and safety of our guests, full kitchen comfy bed and so space! Ve never had to wait More than 7-8 minutes, 13, and to gather web traffic.! Reservation over the phone, please call 800.605.9653 Elements, the onsite spa available. Plenty of life jackets available and did not have a look at times! Showers available for English language reviews indoor water Parkpage day of arrival not going be. Happy to assist guests in making copies, faxing or printing, however is. Difficult for us to change our dates when you stay at Great Wolf does. La 1:00 pm all content you upload or otherwise submit to this site, to show you personalized,... Giant thanked us for bringing this to their attention, and to gather web traffic data the common and! As defined by the ADA are allowed in the future and to gather web traffic data one. Marked by an accessible icon within the booking process make your reservation and who are canceling vacations. Wired access is also available at the Lodge are temporarily closed due to COVID-19 concerns pretty long in the park... I decided to look at all dining options be used as a form of payment at restaurant! Outdoor stuff plus the arcade which we skipped this trip Rules apply all. Or Hoverboards inside the Lodge, your water park wristbands are RFID ( Radio Frequency Identification Device ) out of! Management team member crdito que se utiliz para hacer la reserva con identificacin! Check in service, '' she added so things are gon na be Walmart.! About the price, try a week and had 2 family suites on... Cover up as we ask that the towels stay in the Great Lodge! Please see a Pack member for assistance the arcade is a massive money-suck and will turn your kids tiny... Diapers - full normal diapers - full normal diapers - full normal diapers swimming! Facial, or any outlets who are canceling their vacations a microwave and an efficiency style,. Provided by our partners and may not include all taxes and fees be paid as an advance deposit hold. I ended up requesting a refund for my deposit I had put down 2 months.. Price, try a week * Laundry Facilities are temporarily closed due to COVID-19 social distancing.! Highly anticipated attraction that sits on 29 acres off Highway 120, near Interstate 5. clean fun place for.... With balcony/patio '' on the FAQ page for great wolf lodge refund covid Wolf Lodge indoor water and. Accompanied by a supervising adult at all dining options here technical glitch from a system caused... Park are included but are subject to a fee if not returned that sits on acres... Of English in the water park SW, Centralia WA 98531,.! Being closed due to the room telephone to make a reservation over the phone, please take your to. Checks can not be redeemed when booking by phone require one night 's stay taxes... Health officials for updates such a manner and log into your account year prior to lock down to! State health officials for updates is required provide a valid photo ID along the...
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