We further reserve the right to suspend or terminate your use of the Service if we believe that you are using the Service for business or commercial purposes, or for any of the uses identified directly below. No problem: You will not be able to reset your password without your CVV. Zelle and the Zelle marks used herein are trademarks of Early Warning Services, LLC. (1) You must serve a notice (regarding the filing and/or request for documents) and a summons; Non-party detection allows parties to go straight to the source and ask for the same information from someone who doesn`t have a skin in the game. to prevent, detect, and protect against security incidents, fraud, and prohibited or illegal activities; to perform services (for us or our service providers) such as account servicing, providing customer service, fulfilling transactions, verifying consumer information, providing analytic services; for internal research for technological improvement; to verify the existence of your financial account; to research and resolve issues related to transactions you sent or received; to debug to identify and repair errors that impair existing intended functionality; to facilitate transactions, including enabling our bank and credit union partners to complete money transfers between their customers and you; to notify you, by text or email, of a pending money transfer or a request for payment; to facilitate your enrollment and resolve issues relating to your enrollment; to verify changes youve made to your personal information; to create and deliver marketing communications to you about. Verify with the Sender the money and is in a completed status. Enroll your email or phone number. Your financial institution can help you with deactivating your Zelle profile and mobile app services. You agree to indemnify, defend and hold harmless Zelle, its owners, directors, officers, agents and the Network Financial Institutions from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys fees, resulting from or arising out of any request for money that you send that is related to overdue or delinquent amounts. 10. We must hear from you no later than 90 days after you received the first statement or receipt upon which the problem or error appeared. For the purpose of this Service Agreement, business days means Monday through Friday, excluding federal banking holidays. The consumer should hang up and call their bank or credit union at the telephone number listed on the back of their bank-issued debit card or on the official website of the bank or credit union if they need to provide information over the phone. Neither Zelle nor the Network Financial Institutions assume responsibility for the accuracy or legality of such requests and do not act as a debt collector on your behalf or on behalf of the sender of a request for money. YOU SHOULD NOT USE THE ZELLE SERVICE TO SEND MONEY TO PERSONS WITH WHOM YOU ARE NOT FAMILIAR OR YOU DO NOT TRUST. Description. Increase brand visibility with the reach of the Zelle brand. Our current time to process requests and return records is approximately 10 business days. If you are receiving a payment from a business or government agency, your payment will be delivered in accordance with the terms and requirements of your financial institution and the procedures of the business or government agency that is sending you the payment. h. Federal Law. Accordingly, the Federal Arbitration Act and federal arbitration law will apply to this Agreement to Arbitrate and govern its interpretation and enforcement (notwithstanding the choice of law provision set forth in Section 25 above). MOBILE NUMBER OR EMAIL ADDRESS. If the financial institution holding your account mishandles or delays processing or posting a transfer facilitated by the Service. My Info: will allow you to update your personal and profile information. *Typically, when sending and receiving money with Zelle, if the recipient is already enrolled, the money will be available in minutes. A party may compel a third State to produce documents and tangible property by serving, within a reasonable time before the deadline for reply, but no later than 30 days before the expiry of any applicable time limit for disclosure, the notice required by rule 205.2 and a summons requiring the production or inspection of documents or substantive objects. Tip #1: Send invoices immediately. To make this privacy policy easy to find, we make it available in the footer area of all zellepay.com pages. You may withdraw your consent to receive Records and Communications in electronic form by contacting us at customerservice@zellepay.com. If you tell us verbally, we may require that you send us your complaint or question in writing within ten (10) business days. You acknowledge that neither Zelle nor the Network Financial Institutions shall have any liability for your failure to comply with the terms and conditions of your account agreement with your financial institution. c. How to Withdraw Consent. Other product and company names mentioned herein are the property of their respective owners. To deactivate your profile, we will need to speak with you directly. If the insured delays the disposition or claims that he or she did not do so, one possibility may be to request information about non-partisan subpoenas addressed to a previous insurer or roofers who have made offers to estimate or repair previous damages. 2023 Early Warning Services, LLC. You consent to the receipt of emails or text messages from Zelle, other Users that are sending you money or requesting money from you, and the Network Financial Institutions or their agents regarding the Service or related transfers between Network Financial Institutions and you. The only requirement is that the response time be reasonable. If there are risk indicators for the transaction, the issuing financial institution can provide a warning and education about fraud and fraud to give the consumer the opportunity to take a break before sending the money. When you enroll with Zelle, we will link the U.S. mobile number you provide to your new profile if that mobile number is not already linked to another Zelle profile. See the Zelle App Privacy Notice for more information on how we use your data. You may approve or deny within the messaging. Please use between 50 and 1000 characters to describe the issue you are having. Liability for Failure to Complete Transfers. AS SET FORTH IN THE CLASS ACTION WAIVER BELOW, ALL ARBITRATIONS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS, AND THERE SHALL BE NO CLASS ACTIONS IN ARBITRATION. You hereby give your affirmative consent to receive electronic Records and Communications as described in this E-sign Consent. After too manyloginfailed attempts, your profile will be locked. In case of errors or questions about your transactions facilitated through Zelle, please contact us by telephone at 1-844-428-8542 or by e-mail at customerservice@zellepay.com; or write to us at 5801 N.PimaRd. Still need help? By utilizing signNow's comprehensive platform, you're able to perform any necessary edits to Subpoena template form, generate your customized electronic signature within a few quick steps, and streamline your workflow without the need of leaving your browser. For help with Zelle within your bank or credit unions online or mobile banking service, your bank or credit union will be able to assist you. Please call us at 1-844-428-8542. YOU MUST AGREE TO THESE TERMS TO ENROLL FOR THE SERVICE PROVIDED BY THE ZELLE NETWORK AND DESCRIBED BELOW. To receive money to more than one accountyouwillneedto enroll aunique U.S. mobile number oremail addressperaccount. You understand that when you send the payment, you will have no ability to stop it. You may still enroll with the Zelle app by scrolling to the bottom of the page and selecting DownloadtheZelle app. If your device is not compatible with the Zelle app, you will not be able to download within the App Store, Google Play, or you will receive a message that your device is incompatible. You'll be prompted to accept permissions to your device. If you need immediate assistance, call us at 1-844-428-8542. https://www.zellepay.com/legal-and-privacy, Your use of the Service will be subject to the terms and conditions of this Service Agreement, unless you are using the Service through your Network Financial Institution. If your recipient is not yet enrolled with Zelle, you may only send a Request using their email address. All rights reserved. 7. You acknowledge and agree that this E-sign Consent is being provided by you in connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in Global and National Commerce Act, and that you and Zelle both intend that the Act apply to the fullest extent possible to validate our ability to conduct business with you by electronic means. You agree that Zelle, the Network Financial Institutions, or their respective agents may use automatic telephone dialing systems in connection with calling or text messages sent to any mobile phone number you enroll. Once enrolled, a Z logo will appear on your profile for each U.S. mobile number and/or email address that you have enrolled with. 2023 Early Warning Services, LLC. MOBILE PHONE NUMBER OR EMAIL ADDRESS FOR THE PERSON THAT YOU ARE SENDING MONEY TO OR REQUESTING MONEY FROM, AND THAT YOU, NOT ZELLE OR THE NETWORK FINANCIAL INSTITUTIONS, ARE RESPONSIBLE FOR ANY AMOUNTS THAT ARE TRANSFERRED TO THE INCORRECT PERSON AS A RESULT OF YOU ENTERING THE INCORRECT U.S. Preferences:will allow you to turn on or off Fingerprint verification if your device has this option available. Use or continue to use the Materials without an existing and enforceable contract with a Zelle services Participant who has entered into a contract with Early Warning or a reseller of the Zelle services. You should print or download for your records a copy of this E-sign Consent and any other Records and Communications important to you. We want to remind consumers that a bank or credit union will never call to ask for sensitive information and will not ask a consumer to transfer money from one account to another to prevent fraud. Devices such as Chromebooks, Laptops, Tablets or iPads are not supported to download or use the Zelle app. Docs are due on the third read more. If you would like to serve Google LLC with the civil requests through CSC outside of California, you may be able to find other addresses for CSC by searching for Google LLC on the website of the Secretary of State for other states ("Other Google Notice . Issuing a Subpoena. ANY AND ALL CLAIMS OR DISPUTES BETWEEN US RELATING IN ANY WAY TO THESE TERMS, OUR PRIVACY NOTICE, OR THE ZELLE SERVICE MUST BE RESOLVED IN BINDING ARBITRATION RATHER THAN IN COURT. If your debit card was lost or stolen, please immediately reach out to your financial institution to block or deactivate the card. You may cancel your use of the Service at any time by notifying Zelle of your intent to cancel by calling us at 1-844-428-8542. Beginning in 2022, however, the IRS will start checking digital wallet business transactions over $600. When you send and receive money using the Service with a bank account held at a financial institution that is not a Network Financial Institution (as defined above), this Service Agreement applies. Complete the form and we will respond to you via email within 2 business days. For information on using Zelle with your financial institutions online or mobile banking service, your financial institutions support team will be able to assist you. If the email address that you provide when you enroll is not already linked to another profile that you may have enrolled with Zelle then we will also link that email address to your new profile so that others may send money to and request money from you using your email address. ALL CLAIMS AND DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS. Please read through the terms and conditions and check the box to accept. If you received the message thatyour account has been temporarily locked: Please verify your U.S. Your continued access of the Zelle Site or use of the Service after any amendment, modification or change to the terms and conditions of this Service Agreement shall constitute your agreement and acceptance to such amendment, modification or change. After entering your Recipient, you will enter your dollar amount and confirm your payment. It may be that your card is not currently capable of receiving money. THE SERVICE IS INTENDED FOR SENDING MONEY TO FAMILY, FRIENDS AND OTHERS YOU TRUST. You can obtain a paper copy of your electronic Records and Communications by printing it yourself or by requesting that we mail you a paper copy. You will not be able to enroll by linking the same U.S. mobile number or email address to multiple accounts with Zelle. You acknowledge and agree that you are personally responsible for your conduct while using the Zelle Service, and except as otherwise provided in this Service Agreement, you also agree to indemnify, defend and hold harmless Zelle, its owners, directors, officers, agents and Network Financial Institutions from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys fees, resulting from or arising out of your use, misuse, or inability to use the Service, or any violation by you of the terms of this Service Agreement. You may ask for copies of the documents that we used in our investigation. We will not send you a periodic statement listing transfers facilitated through Zelle. g. As defined on page 2 of our guidelines, a Legal Demand is a valid, formal legal demand such as a subpoena, summons, court order, civil investigative demand, agency order, search warrant or production order issued by a federal, state or local law authority seeking customer-related information concerning phone numbers in service with Inteliquent. Zelle has no control over the actions of other Users, the Network Financial Institution or other financial institutions that could delay or prevent your money from being delivered to the intended User. Scottsdale, AZ 85250AND MUST BE POSTMARKED WITHIN 30 DAYS OF YOUR ACCEPTANCE OF THESE TERMS. Nisha Jones. To request a paper copy of any particular Records and Communication be mailed to you, contact us at customerservice@zellepay.com. By accepting this Service Agreement, you agree that you are not engaging in the business of debt collection by attempting to use the Service to request money for the payment or collection of an overdue or delinquent debt; to request money that is owed to another person; or to collect any amounts that are owed pursuant to a court order. If the email or mobile number to which it was sent is already enrolled, your money will be available typically within minutes. In order to access, view and retain electronic Records and Communications that we make available to you, you must have: f. Requesting Paper Copies. This means that you can still rock the awesome Zelle design with a fresh new codebase running under the hood. Sample Subpoena (36 kb) Sample . Follow the step-by-step instructions below to design your filling out top of information subpoena: Select the document you want to sign and click Upload. Please check your mobile service agreement for details or applicable fees as Message and Data rates may apply. You may not send a Request to another Zelle user that is enrolled in the Zelle, Your recipient will see notification that a request is waiting. All you need is the email address or US based cell phone number of your recipient to get started. If your financial institution provides a Network Financial Institution with changes to your bank account information, the Network Financial Institution will provide Zelle with the updated information. This requires attention to detail. Live customer service generally will be available seven (7) days a week, excluding US bank holidays. By participating as a User, you represent to Zelle that you are the owner of the email address, the U.S. mobile phone number, and/or other alias you enrolled, or that you have the delegated legal authority to act on behalf of the owner of that email address, mobile phone number, and/or other alias to send or receive money as described in this Service Agreement. Sacramento, CA 95833. litigation, investigations, audit, and compliance practices, or to protect against legal claims. If you need help with the Zelle app, please contact customer service at www.zellepay.com/contact-us. Foradditionalinformation on enrolling with the Zelle app visit our FAQs athttps://www.zellepay.com/support/enrolling-with-zelle. The Zelle app uses authentication and monitoring features to make your payments more secure and give you peace of mind. You need more information about a money transfer using the Service. U.S. You have an active Zelle profile enrolled to your U.S. mobile number with a current or previous participating bank or credit union. We therefore recommend that you use the Service to send money only to people you know and trust. Consent to Emails and Automated Text Messages. Some debit cards are not able to receive money in minutes. You understand and acknowledge that Users to whom you send payment requests may reject or ignore your request. You'll be prompted to the Privacy & Security acceptance page, check the accept box and select continue. Use the Materials in violation of applicable law; Use the Materials in a way that could impair anothers authorized use of the Materials; Falsify any information or misrepresent your identity; Remove, modify, or tamper with any regulatory or legal notice that is incorporated into the Materials. Self-Help Resources. must match the information that your bank or credit union has on file. If you are enrolled with Zelle through your financial institutions banking service. Do not try to file this sample form. 12,291 satisfied customers. Youwillbe promptedtore-enroll. Note: When you re-enroll, your current profile and Zelle app activity will be deleted, and all pending payments and requests will be canceled. P2P payments with Zelle can help your institution: Provide an innovative and mobile-first payments platform. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. Email Template - form | Zelle Disbursements with Zelle Email Templates By downloading this asset you agree to the Terms of Use associated with them. If you are enrolled in Zelle with a participating financial institution, you must reach out to their customer support team. You may only cancel a payment if the person to whom you sent the money has not yet enrolled in the Service with the email address or U.S. mobile number to which you initiated the payment. By using the Service, you agree and authorize our Network Financial Institutions to initiate credit entries to the bank account or debit card you have enrolled with Zelle. Our support team is available to assist those enrolled with the Zelle app. If the recipient is already enrolled with Zelle, themoneywill be availableintheir account typicallywithin minutes, and the option to cancel or stop the payment is not available. With Risk Insights for Cell, the issuing financial institution can evaluate important information about the behavior of the recipient`s token in the Zelle network. Subject to applicable law, Zelle may terminate or suspend this Service Agreement and your use of the Zelle mobile app and Service, in whole or in part, at any time for any reason without cause and without prior notice. d. How to Update Your Information. You will be notified in advance of any fees in accordance with Section 2 above. Neither Zelle nor the Network Financial Institutions shall be liable for any typos or keystroke errors that you may make when using the Service. Once the account is blocked you will be unable to send or receive money with Zelle. If you received a notice that you are trying to send a duplicate payment: To help protect your money Zelle will notify and request additional authorization for matching payments. At least one ormoreaccounts must be with a participating financial institution. e. Hardware and Software Requirements. We reserve the right, but assume no obligation, to terminate your ability to send requests for money in general, or to specific recipients, if we deem such requests to be potentially unlawful, abusive, offensive or unwelcome by the recipient. Attract and retain customers. You are responsible to provide us with true, accurate and complete email address, contact and other information related to this E-sign Consent and to the Zelle services and to maintain and update promptly any changes in that information. Governing Law; Choice of Law; Severability. From theProfile has been lockedmessage, tap onRE-ENROLL, From theverificationscreen,tapYesto continue, You will receive aone-timepasswordto your mobile number, Once verified you will beprompted to start your re-enrollment process. You agree that Zelle may correct your account information in its User database promptly upon receipt of the updated information from the Network Financial Institution without further notice to you. Canceling your use of the Service means Zelle will inactivate your profile and login on our mobile app, and the email address or mobile number that you enrolled will no longer be eligible to send or receive money. The Service is intended for personal, not business or commercial use. 16. Your mobile data rates may apply. Please check with your enrolled financial institution for any fees they may charge to send or receive money. Rule 45 (d) (1) requires parties issuing a subpoena to "take reasonable steps to avoid imposing an undue burden or expense on a person subject to the subpoena." Fed. You agree that you will not use the Service to send or receive payments in connection with your business or commercial enterprise. Rule 191.4 requires that applications for investigation, statements and subpoenas against non-parties be filed with the court. 2023 Early Warning Services, LLC. If your bank or credit union is listed, you must enroll directly through the online or mobile banking service. Account: will allow you to update the Debit cardenrolled, contact information and add or change your email address to receive payments. As a recipient of a payment request, you will have the option to send the requested amount, send a different dollar amount or decline the request. b. 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