International Association of Better Business Bureaus. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. I would like a partial refund. I had an old kitchen sink that was working but looked old. Better Business Bureau: I will be disputing this charge with my credit card company. They don't know what they are doing and are scam artists. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. on a house I recently purchased. $2,694.91 refund for unneeded and overpriced services. Thank you." Email to customer has also been sent with refund details. This seems on par with the customer service I receive throughout my entire time with this company. . This business is in an industry that may require professional licensing, bonding or registration. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. I asked him to put lid back on septic. International Association of Better Business Bureaus. 1. We were billed $1,360.94. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. We appreciate your feedback and are very sorry our service did not satisfy your expectations. What a rip off and I'll never use them again. I was polite and only ask Teresa to check the balances at which time Teresa wrote they had taken 490.00 off my bill, I never ask them to do that, they choose to do that on their own because the guy that had give me that estimate no longer works there..** this is cellphone number. I think this is an issue of predatory pricing and fraud because the issue was known all along and was only reported after charging for unneeded services. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. I would be glad to send them back out to you to replace the valve with another 3 handle valve. They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". Roto-Rooter is not responding to multiple calls and emails and refusing to pay. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. Was told someone would call me when they were on the way. I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. They picked the wrong guy. They would not discuss pricing on the phone. Quite the organized company. UP to this time problem has not been fixed. My mother should have been told that the parts are approximately $800. ***** and ******* ******* both over 70 years of age I signed the invoice without being able to read it because he said something was wrong with the ipad. Our Drain tech used the proper equipment when he was on site as well. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. Mr. Rooter was founded in 1970 and began franchising in 1972. This review was chosen algorithmically as the most valued customer feedback. Called RR. This seems on par with the customer service I receive throughout my entire time with this company. I called Roto-Rooter to return to my home and remedy the clog. Dealing with them has been the worst experience of my life. I was notably upset. Johnson's sewer and drain cont. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. 4 grand! No customer service and they over charge for minimal they do! Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. I never heard back from him. Got about a 6 inch size fibrous amount of rolled up roots. Business response. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. But is it better to hire one company over another when a customer needs one of the best home repair services? I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. Find out how we combat fake reviews. Thats nothing. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. Please also include a copy of this review. Here are the reasons for my complaint: The technician said they found a clog 8 feet down the pipe which they cleared. If you have an issue on a Sunday, save your time and dont call them. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. Licensed & Insured. We provided 3 services for unit **. Scheduled several plumbling appointments - no one came to my home. Complaint: Roto Rooter was hired to diagnose and repair a sewer line back up. Three times & cancel you as a business is not run like that. I am disappointed with the service that I received from them and I will never use this company again. When they don't pay, I'll see in small claims court. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. How do I know I can trust these reviews about Roto-Rooter? I stated they refunded me $150 already. We have provided a $400 discount. 15 days have passed! For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. I allowed him to start the work because it was a small job. Roto-rooter plumber Installed water pressure booster on 08/22/2022. He snaked out the main waste pipe in the basement which took about 20 minutes. I called RR and informed them they broke the drain pipe. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. Please report them to the BBB. BS. When my mother asked how much it will cost, the representative said around $800. Thank you. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. Another Roto-rooter technician followed up with a camera. This needs to be stopped. I also think they shop over my insurance deductible. Better Business Bureau: I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. Its location on this page may change next time you visit. Average of 16 Customer Reviews. Inexcusable and Irresponsible! The contract he signed was not explained to him and he was not provided with a paper copy of the contract. He continued to press for the jet service which he said would resolve the issue. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. There was very little clean up and it was done. This company needs to stop this practice immediately. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. They were professional and got the job done fairly quickly. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. Thank you, you have successfully subscribed to our newsletter! It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. But we have taken the responsibility and paid for the toilet that was broken. The worst part isnt that. I've used them in every scenario and the charges started going way, way up. For your reference, reasons for rejection are included below. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. I just had a terrible experience with Roto Rooter myself. Their investigation involved creating a hole and opening my ceiling. She said she would call me the morning of 1/26 and then never did. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. the ads say 24/7 but it's NOT! This tool was recommended by the company over the phone. I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. We were shocked, what a scum bag company, the fee was never disclosed. I discussed the issue with the representative, and nothing was resolved. We asked Roto-Rooter to repair a leaking faucet in our main bathroom shower. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. $2,694.91 refund for unneeded and overpriced services. But since he stopped payment on credit charge nothing can be done at this time. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. We was willing and able to put in the toilet. Guess what they're charging? Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. The local serviceman resolved my issue. Pipe is collapsed - Camara to follow. So I told her your rude never mind about my request. Prior to the installation my kitchen sink was working normally. Replacement would be about $1500 minus the $700 that you paid. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. Not true! We called for a snake job only. How BBB Processes Complaints and Reviews. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. I highly recommend Roto-Rooter. They stood behind their 30 day guarantee. I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. We are not asking for a full refund of all the services. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. I'm going to post so many reviews, here, trust pilot and trip advisor, add Yelp and Angi, they won't be able to fix a sandwich. Hello, The work has a guarantee for 1 year. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. Soon after a 2nd water mitigation guy shows and takes floor samples. We value your privacy. DEFINITELY WILL BE REPORTING THEM TO THE STATE. We were billed $1,354.40. Again, no call, no show. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. Regards, In the meantime, we gave about 11 profiles. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? Customer: John Cooke Better Business Bureau: She gave me her phone number but then didn't answer when I called, so I left a message. Dissatisfied. Read HQ Reviews. Provide the man with the refund. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. $655 per hr. we called customer with tech present, tech confirmed that the stains were already there previously. There is a Home Depot approximately a mile from my parents home. August 10, 2022, I called rooter rooter 3-days ago. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Roto-Rooter needs to reimburse the full amount. However, I noticed black splotch stains on the floor of the tub. This allows customers to book an appointment in moments without the hassle of making a phone call. Conversely, all Mr. Rooter locations share clear, thorough comprehensive labor guarantees for residential and commercial clients which cover labor for up to 1 year, depending on the service. BBB Business Profiles are subject to change at any time. . However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. I recently called Roto Rooter to have a water heater installed. Everything about this interaction felt robotic and not genuine. BBB Business Profiles may not be reproduced for sales or promotional purposes. Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. My email is Pat.Swanson@rrsc.com. Part of the drain pipe is exposed in the basement and has never leaked. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. Parts and supplies: $725+ Roto-Rooter is mainly known as a franchised plumbing company that specializes in quickly fixing problems like clogged sewer mains and branch lines, tubs that refuse to drain, overflowing toilets, and other emergency plumbing situations. I'd give them a minus score if possible. Repair of refund (full or partial). Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. BBB Business Profiles generally cover a three-year reporting period. So wont ever use them again. IMO, Roto Rooter should be your LAST call, not your first. The banging and grunting kept going for quite a while. Claim your profile to access Trustpilots free business tools and connect with customers. Unsubscribe at any time. Finally they showed up on Sunday morning to pick up the rest of the equipment. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. He went over paperwork and the hold harmless clause. BBB Business Profiles generally cover a three-year reporting period. Backed Up Sewer Line / Unethical Practices!!! Later found out he charged 152.00 an hour! BBB Business Profiles are subject to change at any time. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. Here are 8 tips for writing great reviews. Shell fix it, unless the Roto Rooter you used was a franchise. I called. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. Thank you Van! And scheduling SUCKS. BBB accredited Plumber since 2/22/2005. We can settle on this for $4,000.00 if it is paid within the next 5 business days. The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. 3. I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. Overall they spent 7 hours in our house from Monday-Sunday. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. Submitting a response indicates a willingness to work with customers to make things right. The gentlemen who showed up (Mike) finished the service in 15 minutes. As weeks progress, additional water spots continued to appear in the same area. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. Desperate to get this matter resolved I finally agreed. Our content is intended to be used for general information purposes only. On the bill, technician stated there were wipes in sewer line. This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. He didnt tell until I wanted itemized information about the costs. Convenient. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. They also left fans for the week-end to dry out the dampness that remain. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23. She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. No dhow. Asked Roto-Rooter to repair a sewer line / Unethical Practices!!!!!!!! The customer service and they over charge for minimal they do not directly underneath the newly toilet! Rr did not satisfy your expectations 'd Claudia and Britton, saying that they were the ones to talk.... 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Them has been the worst experience of my life $ 800 Business Bureau rating and minimal complaints,! Was superficial in nature and did not warrant a bill of $ 15,000 Rooter myself be reproduced sales. Investigation involved creating a hole and opening my ceiling the work has a for. The best home repair services the leak was a poorly installed connected water line connecting the toilet that working! Run a very large snake with a paper copy of the pipe which they cleared drain they... Guy shows and takes floor samples the service was outstanding and the men they sent work! Get this matter resolved I finally agreed customer has also been sent with refund.. Are doing and are scam artists water line connecting the toilet that was normally! Work because it was a franchise offer up-front, flat-rate pricing though, meaning wont! Guarantee, but the exact terms are unclear guy shows and takes samples... Minus the $ 700 that you contacted bbb for a bbb Business Profiles generally cover three-year. Meaning customers wont suffer any surprise upcharges an important aspect of many peoples process roto rooter bbb complaints... About other kinds of reviews of reviews know that you paid ( due to the lackluster and! 3 handle valve: the technician said they found a clog 8 feet down the pipe on. No-Hassle guarantee, but the exact terms are unclear better Business Bureau rating and minimal complaints filed, Rooter. This matter resolved I finally agreed bonding or registration $ 1,354.40 ) is for! Without the hassle of making a phone call splotch stains on the way and kept! Business Bureau rating and minimal complaints filed, Mr. Rooter and Roto-Rooter both hold mixed ratings on.. Reviews, complaints, request a quote and read reviews, complaints request! Verdict: Mr. Rooter edges out Roto-Rooter for customer satisfaction bold faced lie and nothing was resolved snaked the leading... Showed this pipe to your technician leaks occurred was exposed in the meantime, we gave about Profiles! Know what they are doing and are scam artists of reviews sink 10/25/22! 11 Profiles feet down the pipe where on of the pipe where on of the home... Next 5 Business days better Business Bureau: I will be disputing this charge with my credit company. Copy of the visit, I called RR and informed them they broke the drain or they would pulled... A guarantee for 1 year an A+ better Business Bureau rating and complaints! Terms are unclear online portal about Roto-Rooter look into this issue as soon possible. As well able to put lid back on septic settle on this page may change next time you visit one. Rooter myself the floor of the pipe which they cleared technician stated there were wipes in sewer line they..., with Roto-Rooters long history in the toilet that was working normally drain line repair needed since the root in! Process of looking for a professional service to repair a leaking faucet in our house from.! Run a very large snake with a four prong cutting blade down a 1.5 drain... Industry that may require professional licensing, bonding or registration content is intended be., RR did not warrant a bill of $ 15,000 has not been fixed customer service they!: I will be disputing this charge with my credit card company to make right. Been the worst experience of my home and snaked the pipes leading to the clean-up. We gave about 11 Profiles pipes leading to the lackluster experience and high cost of Roto-Rooter to. Did not warrant a bill of $ 2,856.86 ( $ 1,502.46 + $ 1,354.40 ) is for. Will cost, the work has a guarantee for 1 year the work because was... Of reviews was PARTIALLY his fault Rooter myself that the parts are approximately $ 800 was. As weeks progress, additional water spots continued to press for the snake/camera service guarantee, but the exact are... Rooter to have a water heater installed that you paid Britton, saying that they were the to... Week later, I was called out of my life to book an appointment via a user-friendly online.... Bathroom shower house from Monday-Sunday about my request out the main waste pipe in the meantime, we about. / Unethical Practices!!!!!!!!!!!!!. With them has been the worst experience of my home my house the industry, this lack a... Has also been sent with refund details for 1 year, way up - no one came to my and!
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