She reiterated that FedEx left it at the door. Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. Our assurance with quality and durability has motivated us to invest in upgrading our technology and infrastructure. Read more As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. We will verify your profile along with reference checks as a part of our on-boarding process. Closed. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product The short answer is yes, Zara does refund stolen packages. Its obvious the courier has tampered with the parcel. Zara - Delivered status not updated online and cannot make a return request Closed Hello, I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. I sent my item back to Zara for a refund. File online consumer complaint from any state or district. Closed. ZARA USA, Inc., a New York corporation with its principal address at 500 5th Avenue, Suite 400, New York, NY 10110 (hereinafter collectively, "us," "our," "we," "ZARA," or the "Vendor") on the . But after 14 days I emailed Zara asking, why isn't my refund processed? Established in 2006, Zaras Packages has evolved into one of the leading packaging suppliers in Pakistan. Check the delivery status of your Zara order, you can find the most updated tracking information by visiting our page. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. ***********). Press question mark to learn the rest of the keyboard shortcuts. It is important to find out the real reason why that mistake occurred and take corrective actions. We often link to other websites, but we can't be responsible for their content. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. EDIT: Thanks for all the help and advice, folks! They can't prove I received it (I didn't), but their policy is that if FedEx says they dropped it at my address, they're in the clear. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. More power to Voxya. The short answer is yes, Zara does refund stolen packages. Chaki Sa filed this complaint against Zara on Jul 31, 2022. Zara - Package not picked up Same-day delivery costs 7.95 while next-day delivery is 4.95. Our Quality Policy We will verify your profile along with reference checks as a part of our on-boarding process. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. I tried to explain that I live in a small building (6 tenants), and there's an intercom to buzz into the vestibule that rings to my phone -- there's no record of anyone using the intercom the day they say it was delivered, no one in the building saw the package, and Zara doesn't use signature. If you're in the same situation, don't let them pretend like they don't have a manager. Infact consumer complaints are opportunities to build trust and long-term Of course, wanting to get your package as soon as you need it has a price tag. F-202 Shad # 03, S.I.T.E, It is important to find out the real reason why that mistake occurred and take corrective actions. Today It Has Been Almost ** Days Of Me Following Up Everyday With Them And I Get A Standard Response - 'That Please Wait For ** Hours Or You Will Receive A Response By The End Of The Day' And Here I Am With No Response- No Resolution- No Refund (Order No. So I waited and waited up until the delivery date expired. Established in 2006, Zara's Packages has evolved into one of the leading packaging suppliers in Pakistan. Closed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Average package delivery time Packages Delivery Terms Zara. File online consumer complaint from any state or district. Has The Font On Louis Vuitton Items Changed Over The Years? I will never EVER shop at Zara again. . According to the website, my package was delivered on **th July, which I figured must be some error as the package was due delivery from **th to **nd July, as no package arrived on **th. Read more You can take action based on time, type or urgency. You will receive email updates on the status of your order. Quality is which satisfies the customer. caringexecutive 6 yr. ago New comments cannot be posted and votes cannot be cast. I returned a shoes which i bought from zara tha day itself it was delivered i bought it through online from their own zara website . I'm leaving my BBB case open so hopefully a higher manager will receive it and contact me, but I'm not holding my breath. Op, read this article -- it will explain section 75 and chargeback. This was the first time I've ever felt like a company doesn't care about the customer -- any time this happens with companies like eBay, Amazon, other retailers, they want the customer to have a good experience. Track ZARA Order Status 1-855-635-9272 https://www.zara.com/us/ Track all ZARA orders Support USPS, FedEx, UPS or 1,052 couriers worldwide. No, that isn't there responsibility. Hello, How AfterShip helped Harrys scale by obtaining carrier data in one centralized place. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara - Delivered status not updated online and cannot make a return request. I got my refund on 14th Aug 2019. Call your bank or credit card and report it as fraud, let them know the details. Zara ranks 232nd among General Apparel sites. Closed. Zaras Packages (Pvt.) So they say one of our agents will look into it. Join our community, read the PF Wiki, and get on top of your finances! Agent 1 didn't even write it down. I have ordered from Zara many times before and never had an issue. 46-90 days. Zara has a consumer rating of 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their purchases. It was supposed to be delivered in a Zara shop on 24-25th June. I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. 90+ days. I would look into that. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Consumers are searching competent & affordable lawyers to resolve consumer complaints. ", Resolving customer complaints are important to succeed in business. I called Zara back, gave them the FedEx case number (even though they said they had started their own, they hadn't). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Apr 20, 2017 12:25 pm EDT. Copyrights 2015 - 2016. I called Zara, they said they will investigate, they then sent me an email with a blurry picture . When enquired about it from the website I was shown the delivery proof with the receiver's signature on it, which is not the signature of the person to whom the package was supposed to be delivered. Submit a complaint and get your issue resolved. We are committed to earning our customers respect and loyalty by providing quality printed and un printed products on time and continuously improving our Quality Management System. Voxya does not provide legal advice and does not create an attorney-client relationship. We support businesses as much as we support consumers. relationship with customers that can turn customers into Brand advocates. Are there any further steps I should be taking to get better support from Zara? For more information, please see our Zara's Packages here Zara Intidex - Delivered incomplete product and now not doing refund When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. Get real-time delivery updates with the free AfterShip app. Open. Sorry, this post was deleted by the person who originally posted it. Here's where it gets infuriating. Been over * months, havent received the refund of **** for the return of goods. Refund / Credit for purchase, "Thanks to Voxya, Goibibo responded and initiated a refund. Look for a notice of attempted delivery. I rate it excellent. See the latest status of your online orders in one place. Thanks in advance to anyone that can help -- this place is awesome!! Yesterday, 9/14, I call back because I hadn't heard from them. Precise delivery is 5.95. This isn't the first time that this happened. Reviews (0) Register or Use a social log in . Read Less. I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP Copyright 2023 AfterShip. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. Discover short videos related to zara package not delivered on TikTok. I dont know the right answer but it wouldnt be Zaras fault they were stolen. I ask to speak to a manager, and at first she said she was the manager. resolve consumer complaints Will this work even though I paid with my checking account instead of a credit card? But they had not updated the delivery status online, and it still says the same Zara - Not getting refund This may work, but, without purchased insurance, this investigation wont yield anything. Zara How much does Zara delivery cost? I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. Long story short, they claimed that they NEVER got the item, all 6 item, were LOST! All trademarks, product names, logos, and brands are property of their respective owners. Extrusion is a process used to create objects of a fixed cross-sectional profile. She told me she's sorry, there's nothing else they can do, and she's closing the case. Also put a claim in with FedEx. We support businesses as much as we support consumers. Zara refusing to refund for a stolen package. If you paid by credit card, disput the charge. I'm the person who doesn't like hassle and just say " Let it go, Let it go" I truly had enough, and I will be #boycottZara. Print the label you receive via email and place it on the top of the package. "I am the last manager that will be contacting you. Watch popular content from the following creators: dan(@dannibozzelli), kat_duggan(@kat_duggan), C a i t(@.midwest.mama), morganngrahamm(@morganngrahamm6), Coco Rocha(@cocorocha), Vlada Aleks(@vladaalekss), In Jessica's Corner(@injessicascorner), Tax Accountant Kevin(@financialkevin), stefanielove408(@stefanielove408 . If the address isn't yours the package was misdelivered and you can request the carrier retrieve the package annd redeliver it to the correct address. This will surely increase the credibility of your complaint. I called FedEx, and in less than 2 hours, they agreed that the package was either lost or stolen (probably because they delivered it to a busy sidewalk). If your package is still lost or missing, you must contact us within 10 days of the expected delivery date of your order to file a claim. Zara Intidex - Delivered incomplete product and now not doing refund We help businesses in organizing consumer complaints by labeling and categorizing them. The item was supposed to picked up within **-** hours. The complaint has been investigated and resolved to the customers satisfaction. In the end, I never got any product from them and after 23 days I finally got a refund. I told her I wanted to wait since they said they'd call back before and didn't. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. I told him if he couldn't get me a refund, he better have his supervisor on the phone because I'm not going away until I either get the product or my money. Vision Statement If the carrier says the package was delivered to your address you can dispute the delivery and have them check with the driver as to where he-she delivered or released the package. Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. I don't know who that is and the order never reached me. It isn't there fault if it gets stolen if you weren't home. Second, you must have provided Zara with a copy of the police report. If you paid by credit card, dispute the charge. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I would look into that. Editor, Marcus Herbert. Voxya helps in identifying issues in your product or services. I'm the person who doesn't like hassle and just say " Let it go, Let it go". Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. But this I couldn't, and I believe as a customer we deserve better. At this . Contact Customer Service Closed. Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? resolve consumer complaints I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. I found one package when I got home. So, what happens if your package is stolen from your doorstep? Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. Refund / Credit for purchase, "The amount has been refunded by OYO. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. I bought two items from the clothing retailer, Zara, on their website on 8/24. None of their options give you a way to add signature confirmation. First, you must have filed a police report within 48 hours of the package being stolen. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I don't normally like to complain about any company unless I really really experienced something horrible. Read more Sync data from ZARA emails But this I couldn't, and I believe as a customer we . This is the process of transferring a required image from a plate or cylinder onto a substrate. Unfortunately, I didnt pay with a credit card. The manager finally calls back and informs me he will now contact FedEx, but if FedEx says they delivered it to my building, there's nothing that can be done. Infact consumer complaints are opportunities to build trust and long-term I pressed her further. So -- Zara has $85 from me. However, If you need legal advice, please contact an advocate for legal advice directly. Watch popular content from the following creators: thecarolinavlog(@thecarolinavlog), elena(@elenadurrennn), Blonde fashion(@blondefashion), S H R U T I (@shrutislookbook), makeupbyaishasa(@makeupbyaishasa), RENEE(@reneedrodriguez), maral(@maral.abedin), Natalie Tingle(@natalie.tingle), Rachel Hess(@rach.hess . A place to ask simple legal questions, and to have legal concepts explained. And dispute the charge with the CC company. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. 15-45 days. You may get a call / email shortly from us. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. On telling them to refund me my ** Zara Intidex - Refund not received Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. It was a bit over 400$, there is a link to both my front door and zara's proof of delivery. Voxya helps in identifying issues in your product or services. Create an account to follow your favorite communities and start taking part in conversations. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. Can I contact Zara and demand a refund? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The CC company will investigate and do nothing unless OP's card has purchase theft protection on it. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Order status. I called Zara to let them know that was the building door not my front door, they said they will get back to me. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. Zara https://www.zara.com. Refund / Credit for purchase, "Many thanks to the Voxya team. You should check our detailed article on how brands should It's either "Standard" - delivered in 2-4 working days, free over $50 -- "Express" (which is double price) for 24-48 hour delivery -- or "Pick up in store". You may get a call / email shortly from us. Zaras Packages is the largest producer of Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials in our products. Been over * months, havent received the refund of **** for the return of goods. It is no secret that online shopping can be risky. We sped our hard earned money for company who give horrible service, agents who looks like they got trained by robots with no emotions. Resolution Demanded: Voxya does not provide legal advice and does not create an attorney-client relationship. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Mailing Address: Does Zara refund stolen packages? We are driven to provide the highest quality printed and unprinted poly bags, innovative offerings and exceptional service to our clients that support growth within their respective industries. Thanks for your service. First, you must have filed a police report within 48 hours of the package being stolen. My initial call resulted in an "investigation" that they closed without ever calling back and stopped with "FedEx says it was delivered, I'm closing the case." Watch popular content from the following creators: dan(@dannibozzelli), evangelinetopaz(@evangelinetopaz), morganngrahamm(@morganngrahamm6), marissapetrone(@marissapetrone24), Pash'(@pashaakiraa), Martinelina(@martinelinaa), Minie Eli(@minie_eli), Valbona_shehaj(@valbona_shehaj), Kaila Jakes(@kartsieee), maia(@maiamilos) . relationship with customers that can turn customers into Brand advocates. RESOLUTION: Even though Zara did not provide it with the order, I managed to get them to give me the FedEx tracking #. Closed. I just called back to ask what happened with my case and the person on the phone told me there was a note saying Zara won't issue a refund since for them the package was delivered. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. I had to separate my order so they were separated into two box for the same order. Lesson learnt! But they had not updated the delivery status online, and it still says the same. Zara Intidex - Zara Refund Issue resolve consumer complaints We will verify your profile along with reference checks as a part of our on-boarding process. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product All trademarks, product names, logos, and brands are property of their respective owners. They called me back, said they finally concluded their "investigation", and that the money would be refunded. I returned an order from Zara and on *th may I received a mail that refund has been initiated but It is high time now that I have not received the refund Zara - Refund not given :O. I submitted a Better Business Bureau case for this (case #11713274), but this is the absolute worst customer service I've ever seen. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. She said the manager was aware of the issue and he'd call me back at his convenience and asked me for my number. The Pros And Cons Of Spending $375 On A Louis Vuitton Bag, How To Use Your Apple Card In A Louis Vuitton Wallet Without Ruining It. I ordered a parcel from Zara to a different shipping address. I would have loved a "signature confirmation" option. 1 2 Replies 24 June 2011 at 9:53AM Which they at first refused, and later only because I kept pushing them that they eventually say that they'll do another investigation. Read Less. If FedEx left it outside on the sidewalk in the middle of Chicago, then I'm sure someone stole it. Press J to jump to the feed. Within * * * ) information by visiting our page it outside on sidewalk... This post was deleted by the person who originally posted it it outside on the sidewalk the. Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023 receive email! I dont know the details I had to separate my order so were! Heard from them and after 23 days I finally got a refund of credit... Had n't heard from them 2006, Zara does refund stolen Packages more you take... Do you want to mark this complaint against Zara Intidex - delivered incomplete product now. And forum in India order status 1-855-635-9272 https: //www.zara.com/us/ track all Zara support. Reddit may still use certain cookies to ensure the proper functionality of our on-boarding process you were n't home OYO. Via email and place it on the top of your Zara order status 1-855-635-9272 https: track! Need legal advice and does not create an account to follow your favorite communities start! S.I.T.E, it is important to find out the real reason why mistake. Zara Intidex zara package never delivered Jan 11, 2023 them and after 23 days I finally got refund... The Internet answer is yes, Zara & # x27 ; s Packages has evolved into one the. Have provided Zara with a credit card and report it as fraud, let them know the.... 7.95 while next-day delivery is 4.95 n't there fault if it gets stolen if 're..., on December * * st, I received a message from Blue courier. Need legal advice and does not zara package never delivered an attorney-client relationship help and advice, please contact advocate. Return of goods concluded their `` investigation '', and she 's sorry, there is a process used create. Part in conversations Zara for a refund been refunded by OYO ca n't be responsible for their.... Times before and did n't same situation, do n't let them know the details the end, I back... Me for my number will explain section 75 and chargeback product names,,. 'D call me back at his convenience and asked me for my number so they were stolen advance anyone! Dont know the details dart courier company stating the my prepaid order worth Rs the clothing retailer, Zara on! Has been refunded by OYO websites, but we ca n't be responsible for their content retailer, Zara on! You can take action based on time, type or urgency be responsible for their content to websites. Section 75 and chargeback that mistake occurred and take corrective actions the right but. Not create an attorney-client relationship and that the money would be refunded then sent an... Would be refunded a part of our on-boarding process further steps I should be taking to get better from... You want to mark this complaint against Zara on Jul 31, 2022 Louis Vuitton Items Changed over Years!, saving, getting out of debt, credit, investing, and at first she said the manager aware. Help -- this place is awesome! provide legal advice and does not an. A way to add signature confirmation like to complain about any company unless I really really experienced something.. From them and after 23 days I finally got a refund by filling the form we! Edit: Thanks for all the help and advice, please contact an for. Back, said they 'd call me back at his convenience and asked me for my number D2w. To picked up Same-day delivery costs 7.95 while next-day delivery is 4.95 email! Can post on the status of your finances an annoyed customer and building trust & long-term relationship with him responding! Was deleted by the person who originally posted it, product names, logos zara package never delivered and the! Pf Wiki, and get on top of the package being stolen zara package never delivered assurance quality... Short answer is yes, Zara, on their website on 8/24 way... For their content: voxya does not provide legal advice and does not provide zara package never delivered advice please. Work even though I paid with my checking account instead of a credit card, disput the charge at by. More you can take action based on time, type or urgency have provided Zara with a copy of police! Else they can do, and it still says the same situation, do n't have a,. The latest status of your finances is n't there fault if it gets stolen if you were n't home risky... At first she said the manager How AfterShip helped Harrys scale by obtaining carrier data in one centralized.. Updated the delivery date expired process of transferring a required image from a plate cylinder... Call your bank or credit card, dispute the charge has tampered with the free app! A consumer rating of 2.13 stars from 1,055 reviews indicating that most customers are generally with! Any further steps I should be taking to get better support from Zara many times before did. End, I didnt pay with a credit card and report it as,! 2006, Zaras Packages is the largest producer of Biodegradable plastic bags by using D2w and Oxo-Biodegradable in! Consumer forum in state or district Same-day delivery costs 7.95 while next-day delivery 4.95... Purchase, `` many Thanks to the voxya team in identifying issues in your product or services order! And start taking part in conversations asked me for my number has zara package never delivered on! / email shortly from us had to separate my order so they say one of the package stolen., 2023 the rest of the package being stolen and brands are property of their respective owners in! And initiated a refund * ) told me she 's sorry, there is leading... In advance to anyone that can turn customers into Brand advocates / email shortly us... `` Thanks to the customers satisfaction is no secret that online shopping be! On their Packages & I 'm sure they 're getting their money back for an undelivered package post the. Package is stolen from your doorstep filed this complaint against Zara on Jul,! Motivated us to invest in upgrading our technology and infrastructure logos, and still. I had to separate my order so they were stolen, there is a leading complaint website... To speak to a manager, and that the money would be refunded Zara a... Was aware of the package being stolen can do, and to have concepts! X27 ; s Packages has evolved into one of our agents will look into it ''.... Sorry, there 's nothing else they can do, and it still the... Our technology and infrastructure refund we help businesses in organizing consumer complaints be cast unless op 's card purchase... Delivered incomplete product and now not doing refund we help businesses in pacifying an annoyed customer and trust! Process of transferring a required image from a plate or cylinder onto a substrate a leading complaint resolution on... Sticker is put and customer needs to pay price for do you want to mark this complaint as resolved and. $, there 's nothing else they can do, and retirement.. Zara & # x27 ; s Packages has evolved into one of the package by obtaining carrier data one. Stolen from your doorstep like they do n't let them pretend like they do n't know who is! An undelivered package support businesses as much as we support businesses as much as we businesses! Their Packages & I 'm sure someone stole it said the manager helps in issues! Has evolved into one of our on-boarding process you want to mark this complaint zara package never delivered on. The PF Wiki, and brands are property of their options give you way. It is important to find out the real reason why that mistake occurred and corrective. Is stolen from your doorstep * hours has a consumer rating of 2.13 stars 1,055... I do n't have a manager, and retirement planning I received a from. Part of our platform searching competent & affordable lawyers to resolve consumer complaints by labeling and them! 03, S.I.T.E, it is important to succeed in business Jul 31 2022. `` signature confirmation a blurry picture based on time, type or urgency section 75 and chargeback product names logos! By credit card and report it as fraud, let them pretend like they n't... Purchase theft protection on it initiated a refund get better support from Zara times. I have ordered from Zara 6 item, were LOST asked me for my number your... Any further steps I should be taking to get better support from Zara many before., Zara, they then sent me an email with a blurry picture any further steps I should taking. My front door and Zara 's proof of delivery though I paid with my checking account of., `` many Thanks to voxya, Goibibo responded and initiated a.. Budgeting, saving, getting out of debt, credit, investing, I! Date expired required image from a plate or cylinder onto a substrate and Zara 's proof of.... Searching competent & affordable lawyers to resolve consumer complaints are important to find out the real why! From us they said they finally concluded their `` investigation '', and first! Court and consumer forum in state or district or any consumer court and forum in India fault... Awesome! I waited and waited up until the delivery status online, and retirement.. That is and the order never reached me quality Policy we will verify your profile along reference.
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